Privacy Policy — Quickser

Quickser ("Company," "we," "us," or "our") operates the Quickser platform (the "Service"). This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. By using the Service, you agree to the collection and use of information as described here. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

Account information: name, email address, password (stored in hashed form), and company/organization name if applicable.
Billing information: billing address and payment details. Payment card numbers are collected and processed directly by our payment processor (e.g., Stripe); we do not store full card numbers on our servers.
Communications: information you provide when contacting support or responding to surveys.
User Content: any data, files, or content you upload or create within the Service.

1.2 Information Collected Automatically

Usage data: pages viewed, features used, timestamps, and interactions with the Service.
Device and log data: IP address, browser type, operating system, device identifiers, and referring URLs.
Cookies and similar technologies: used for authentication, preferences, and analytics. See Section 6 for details.

1.3 Information from Third Parties

If you sign up or log in via a third-party service (e.g., Google), we may receive basic profile information from that provider, subject to your privacy settings with them.

2. How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Service;
Process subscription payments and manage your account;
Communicate with you, including service updates, security alerts, and support responses;
Monitor and analyze usage to improve the Service;
Detect, prevent, and address fraud, abuse, or security issues;
Comply with legal obligations.

We do not sell your personal data.

3. Legal Basis for Processing (EU/EEA Users)

If you are located in the European Economic Area, we process your personal data on the following legal bases: performance of a contract (providing the Service you subscribed to), our legitimate interests (e.g., improving and securing the Service), your consent (e.g., for optional cookies), and compliance with legal obligations.

4. How We Share Information

We may share your information with:

Service providers who perform functions on our behalf (e.g., hosting, payment processing, analytics, customer support), under contractual confidentiality obligations;
Legal and safety purposes: where required by law, legal process, or to protect the rights, property, or safety of the Company, our users, or others;
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

We do not share your personal data with third parties for their own independent marketing purposes without your consent.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. After account closure, we may retain data for a limited period as required for legal, tax, or legitimate business purposes, after which it is deleted or anonymized.

6. Cookies

We use cookies and similar technologies for:

Essential functions: authentication and session management;
Preferences: remembering your settings;
Analytics: understanding how the Service is used (e.g., via analytics provider, such as Google Analytics).

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service. Where required by law, we will request your consent before setting non-essential cookies.

7. Data Security

We implement reasonable technical and organizational measures (such as encryption in transit and access controls) to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed in countries other than your own, including outside the European Economic Area. Where such transfers occur, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses, consistent with applicable data protection law.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you;
Correct inaccurate or incomplete data;
Request deletion of your data;
Object to or restrict certain processing;
Request a copy of your data in a portable format;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with a data protection authority.

To exercise these rights, contact us at info@quickser.co. We will respond within the timeframe required by applicable law.

10. Children's Privacy

The Service is intended for users aged 13 and older. Users between 13 and 17 may only use the Service with the consent of a parent or legal guardian. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes (e.g., via email or in-app notice) before they take effect. The "Last Updated" date at the top reflects the most recent revision.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Quickser
Tirana, Albania
info@quickser.co